Two-Factor Authentication (2FA)

Information on what to do if you forgot to setup 2FA or do not know how it works.

Having Trouble with Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an important security feature that helps protect your account by requiring a second form of verification in addition to your password. During registration, you'll be asked to add a secret key to your authentication app (like Google Authenticator or Authy). This key is crucial for generating the codes you'll need to log in.

What If I Don't Have the Secret?

If you didn't receive the secret key or if you're unable to find it, don't worry. We're here to help! Please contact our support team, and we'll assist you in getting set up.

Forgot How to Copy the Secret?

If you’re having trouble remembering how to copy the secret key into your authentication app, here’s a quick guide:

1. Open your authentication app (like Google Authenticator or Authy).
2. Find the option to add a new account.
3. Manually enter the secret key provided during registration or scan the QR code if available.

Still having trouble? Contact us, and we’ll guide you through the process.

Not Sure What 2FA Is?

Two-Factor Authentication adds an extra layer of security by requiring not just your password, but also a time-based code from an authentication app. This means even if someone gets your password, they won't be able to access your account without the 2FA code.

If you’re unfamiliar with 2FA or need help setting it up, feel free to reach out to us. Our support team is ready to assist you with any questions or concerns.

Need Help?

We understand that 2FA can be confusing, especially if you’re new to it. Whether you've lost the secret key, can't remember how to copy it, or just need more information about 2FA, contact our support team. We're here to ensure your account stays secure!

Support Contact Information:

• Email: [email protected]

Your security is our priority, and we're here to help every step of the way!